We want you to be happy with all aspects of our services. Please find below our important company information, plus links here to our complaints procedure. If you have any questions at all please do not hesitate to contact us.
Name: Spectrum Residential Services Ltd T/as Spectrum Electrical Services
Registered No: 05463902
Business Trading Address: Hook Hill Cottage, Sun Hill, Woking, GU22 0QL
Registered office address: 9 Cheam Road, Ewell, Epsom, Surrey, KT17 1SP
Telephone: 0774 226 8000
VAT number: 899 8037 47
Legal form: A limited company registered in England
Public registers: Details about our Limited Company's registration can be viewed at www.companieshouse.gov.uk under reference number 05463902.
Business Activities our Services: Electrical Installation, Repairs and Testing
Payments accepted by: cash, cheques, BACS
Insurance Details: AXA Insurance UK Plc. Expiry Date: 25/01/2021
Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.
Complaints: We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please talk to us or write to us. Explain the problem and give us the chance to put things right.
In the extremely unlikely event that we are not able to resolve your complaint, a Which? Trusted Trader we have a range of support services available to us and our customers. One of these services is access to in independent Alternative Dispute Resolution (ADR) service, which enables our customers to seek an impartial review of any complaint.
This is a free service for the customer, offered by the Dispute Resolution Ombudsman, an approved government scheme. Further information about the Ombudsman can be found at http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/